Do you test your products on animals?
No way! We love animals and would never do that. In fact, all of our products are PETA certified. Good for your skin, good for bunnies.
Are your products natural?
Safety in skincare is super important to us and so is being 100% transparent about our ingredients. Our products have a high percentage of natural and organic ingredients, but are not 100% natural. We use safe synthetics that scientific research has shown are more effective than their natural counterparts. We avoid known toxins and ingredients with suspected toxicity. Basically, if it has a bad rap, we avoid it.
What are your expiration dates?
Our products are packed with antioxidants that degrade over time, especially when exposed to sunlight and oxygen. We recommend using everything within 6 months of opening. If you leave your products unopened (but why would you do that!), they’re good for up to 2 years.
Where are your products made?
Do you ship internationally?
Unfortunately, we only ship within the U.S. at this time. We hope to offer international shipping soon. Sign up for our email list to be the first to know when we add international shipping.
When will my order ship?
We know you’re excited to get your skincare! Good news—we’re fast. Your stuff will ship
within 1-2 business days after you place your order. We’ll send you an email with tracking as soon as it goes out so you know exactly when it will arrive.
What are my shipping options?
What is your return policy?
We hope you love your products, but if for any reason you don’t, we’re happy to accept returns within 30 days of your purchase.
How do I place a return?
Please email us at email@example.com within 30 days of your purchase to process
your return. Be sure to include your order number and the items you would like to return in your email. We will send you a return label within 1-2 days of receiving your request, and process a refund minus the cost of original shipping charges. Please allow up to one week for your refund to hit your account.
What forms of payment are accepted?
We accept Visa, MasterCard, Discover and American Express. If you don’t find the answer to your question, write to us at firstname.lastname@example.org or call/text us at (213) 340-7804.